We want you to love what you ordered. If the size or fit is not right, exchanges are simple.

Exchange window

You can request an exchange within 7 days of receiving your order.

Eligibility

• Items must be unworn, unwashed and unaltered, with all tags attached.
• Items must be returned in their original packaging.
• Please include your order number.
• Items marked Final Sale cannot be exchanged.

How to request an exchange

• Message us on WhatsApp at 0333 8722943 with your order number, the item, and the size or item you would like instead.
• We will confirm the exchange and share the return address.
• Once we receive and check the item, we dispatch your replacement.

For size or preference exchanges, the customer pays the cost of sending the item back to us. Exchanges depend on stock availability. If the replacement is not available, we will offer store credit.

Damaged, faulty or wrong items

If your item arrives damaged, faulty or is not what you ordered, message us within 48 hours of delivery with your order number and clear photos (an unboxing video helps). We will cover the delivery costs and send a replacement. If one is not available, we will refund you.

Refunds

Where a refund applies, it is made by bank transfer or store credit within 7 to 10 working days of us receiving the item. Original delivery charges are non-refundable unless the error was ours.