Cancelling your order

You can cancel or change your order any time before it is dispatched. Message us on WhatsApp at 0333 8722943 or contact us with your order number as soon as possible.

After dispatch

Once your parcel is with the courier, the order can no longer be cancelled. Please accept the parcel. If the size or style is not right, you can request an exchange under our Returns & Exchanges policy.

Refusing a Cash on Delivery parcel without a valid reason costs us two-way delivery charges. We may ask for delivery charges in advance on future orders from customers who refuse parcels.

When we may cancel an order

• We cannot reach you to confirm the order or address.
• An item is out of stock or there was a pricing error.
• The order appears to be fake or fraudulent.

If we cancel an order you have already paid for, we refund the full amount within 7 to 10 working days.