Last updated: 2 October 2026

This policy explains how Seyvora (“we”, “us”) collects, uses and protects your personal information when you visit our website or shop with us.

Information we collect

  • Order details: your name, phone number, delivery address, email address, and the items you buy.
  • Account details: if you create an account, your login details and order history.
  • Messages: anything you send us by WhatsApp, email or our contact form.
  • Technical data: basic information such as your browser, device and pages visited, collected through cookies.

How we use your information

  • To process, confirm and deliver your orders, including confirmation calls or WhatsApp messages for Cash on Delivery orders.
  • To handle exchanges, refunds and customer support.
  • To send updates about new arrivals and offers, only if you have agreed to receive them. You can opt out at any time.
  • To keep our website secure and improve how it works.

Sharing your information

We never sell your personal information. We share only what is needed with courier companies to deliver your order, with payment providers if you pay online, and with service providers who host and run our website. They may use it only to provide their service to us.

Cookies

Our website uses essential cookies to keep your shopping bag and account working. If we use analytics or advertising cookies, they help us understand how visitors use the site. You can control cookies in your browser settings.

How long we keep your information

We keep order information for as long as needed to fulfil orders, handle exchanges and meet accounting and legal requirements. You can ask us to delete your account at any time.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or stop marketing messages, by contacting us.

Security

We use reasonable technical and organisational measures to protect your information. No website can be completely secure, so please keep your account password private.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us